2021-04-23
1037次
Japanese Customer Experience Agent
面议
英语沟通
申请职位
基本信息
工作性质全职
职位类别CUSTOMER SERVICE
招聘人数若干人
工作经验不限
工作地点333 Rue Chabanel O, Montréal, QC H2N 2G1, Canada(Québec/Montréal/Center of MTL)
联系方式
联系人:HR Manager
Email:********
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联系电话:企业设置不公开
职位动态
0%
近两周该职位的简历处理率
简历处理率
0天
简历平均处理时长
2020-10-21
企业最近登录时间
职位描述
Position:Customer Experience Agent-Japanese/English
Location:Montreal / Employees can work remotely
Language: Japanese and English
Terms: Contract
Experiences:
6-12 months relevant experience in customer service experience, an asset

HOW TO APPLY
Register anc Click HERE to Apply
https://smrtr.io/5hTQ

Job Description
Are you interested in fashion and technology? Passionate about delivering excellent customer experiences? Join the SSENSE team during one of our most exciting times of the year! We’re currently hiring for 3-month contracts with the possibility of permanent opportunities upon completion.

As a Customer Experience Agent at SSENSE, you will join a diverse team of friendly, curious, and efficient problem solvers who go the extra mile to deliver incredible experiences for our customers located around the globe.

WHY CHOOSE SSENSE
• Great work environment, friendly and dynamic teams
• Remote work
• Possibility of a contract extension and permanent employment
• Multiple Full-Time Scheduling Options: Available to work between 32 and 40 hours per week during the contract period
• Competitive salary of $15.63/hr (overnight 25% premium and evening 15% premium)
• Paid overtime
• $500 End of contract bonus
• $300 referral bonuses for every hired candidate you refer!

RESPONSIBILITIES
• Provide excellent customer service with care, adequate problem-solving skills, and professionalism
• Dedicate all efforts toward maintaining customer value with care, patience, and professionalism
• Assist our top clientele in product, brand, or general customer service inquiries via email, telephone, chat, and social media
• On occasion, lead team huddles to communicate daily tasks/objectives
• Provide constructive feedback to peers and managers
• Identify and implement improvements to Customer Experience processes
• Identify High-Value Clientele and provide leads to Personal Stylists
• Maintain effective working relationships and assist peers to resolve customer inquiries
• Perform other ad hoc duties as required

Qualifications
• Bachelor’s degree in Fashion, Communications, Business, Arts, History, or other related fields, completed or in progress, an asset
• 6-12 months relevant experience in customer service experience, an asset
• Open availability to work Monday to Sunday, anywhere from 7 am to Midnight (evening premium after 8 p.m.)
• Intermediate skills using Microsoft Office suite (Excel, Word, and PowerPoint)
• Excellent spoken and written communication skills in English and Japanese, other languages are an asset

SKILLS
• Exceptional problem solving skills
• Customer-centric with a passion for delivering extraordinary customer experiences
• Strong interpersonal skills
• Excellent listening skills
• Knowledge of fashion and luxury goods an asset
• Positive and self-motivated team player

Looking for more positions in Japanese, please send your resume to office@sinojobs.ca with the subject "Japanese".
More opening positions on our website
Sinojobs.ca and WeChat official account: 加华招聘
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