工作职责：-Resolved U.S. client billing and payment inquiries with QA scores above 90% and NPS/CSAT ≥85%. -Executed payment collections while ensuring strict compliance with financial protocols. -Managed CRM workflows and maintained accurate client records under high-pressure conditions.

工作职责：-Performed data-driven operational analysis using Excel and AI tools to optimize dispatch metrics. -Managed vendor contracts and compliance; reduced low-demand trips and operational costs by 15-25%. -Coordinated onboarding and candidate screening to maintain team readiness.

工作职责：-Monitored and evaluated agent performance for a high-volume chat channel; implemented quality-control standards. -Maintained detailed logs and compliance documentation.

工作职责：-Performed daily stock counts and ensured product display compliance for duty-free inventory. -Consulted clients and recommended duty-free products, maintaining attention to accuracy and service quality. -Packed and processed high-value orders with careful handling and documentation.

工作职责：-Handled high-volume, time-sensitive inquiries via Salesforce and proprietary CRM tools. -Ensured accurate documentation of client interactions and case resolution.