工作职责：• Served as a customer service representative for Rogers, answered to customers’ inquiries including account information, billing concerns, etc. • Dealt with customer complaints, improved customer loyalty by offering benefits in compliance with Rogers policy. • Made appropriate recommendations for new products and services based on customer needs, opened new lines for customers and met sales targets.

工作职责：• Participated in the design of a distillation column for the separation of propylene and propane. • Took charge of the simulation process and CAD drawings. • Coordinated with the construction department; instructed on the dimensions and intended outcome; got feedback from constructers and optimized the design. • Helped verify the parameters while setting up the distillation column. The design-construction cycle was shortened by 15% and the final separation efficiency was improved by 8.9%.

工作职责：• Assisted in logistics management, warehouse management and product classification. • Dealt with customer complaints by proposing solutions and followed up subsequent outcomes.

工作职责：• Took charge of ingredients ordering, employee shift scheduling, the training of new employees. • Took partial duty of cashier and waiter. • Dealt with customer complaints by proposing solutions or offering compensation. • Evaluated as “my favorite employee” by customers.