Position： Customer Experience Agent-Mandarin/English
Location： Montreal
Language: Both English and Mandarin
Terms: Contract
Experiences:
6-12 months relevant experience in customer service experience, an asset

HOW TO APPLY／如何申请
Click HERE to Apply
https://smrtr.io/6HLvF

Are you interested in fashion and technology? Passionate about delivering excellent customer experiences? Join the SSENSE team during one of our most exciting times of the year! We're currently hiring for 3-month contracts with the possibility of permanent opportunities upon completion.

As a Customer Experience Agent at SSENSE, you will join a diverse team of friendly, curious, and efficient problem solvers who go the extra mile to deliver incredible experiences for our customers located around the globe.

WHY CHOOSE SSENSE
• Great work environment, friendly and dynamic teams
• Remote work
• Possibility of a contract extension and permanent employment
• Multiple Full-Time Scheduling Options: Available to work between 32 and 40 hours per week during the contract period
• Competitive salary of $15.63/hr (overnight 25% premium and evening 15% premium)
• Paid overtime
• $500 End of contract bonus
• $300 referral bonuses for every hired candidate you refer!

RESPONSIBILITIES
• Provide excellent customer service with care, adequate problem-solving skills, and professionalism
• Dedicate all efforts toward maintaining customer value with care, patience, and professionalism
• Assist our top clientele in product, brand, or general customer service inquiries via email, telephone, chat, and social media
• On occasion, lead team huddles to communicate daily tasks/objectives
• Provide constructive feedback to peers and managers
• Identify and implement improvements to Customer Experience processes
• Identify High-Value Clientele and provide leads to Personal Stylists
• Maintain effective working relationships and assist peers to resolve customer inquiries
• Perform other ad hoc duties as required

Qualifications
• Bachelor’s degree in Fashion, Communications, Business, Arts, History, or other related fields, completed or in progress, an asset
• 6-12 months relevant experience in customer service experience, an asset
• Open availability to work Monday to Sunday, anywhere from 7 am to Midnight (evening premium after 8 p.m.)
• Intermediate skills using Microsoft Office suite (Excel, Word, and PowerPoint)
• Excellent spoken and written communication skills in English and Mandarin, other languages are an asset

SKILLS
• Exceptional problem-solving skills
• Customer-centric with a passion for delivering extraordinary customer experiences
• Strong interpersonal skills
• Excellent listening skills
• Knowledge of fashion and luxury goods an asset
• Positive and self-motivated team player

Health and safety are a top priority at SSENSE with rigorous precautionary measures in place across all facilities to ensure the ongoing safety and wellbeing of all team members. SSENSE has introduced enhanced health and safety measures in addition to adhering to guidelines provided by government and health authorities to help prevent the spread of COVID-19.
The hiring and onboarding process has been completely redesigned to accommodate physical distancing requirements and additional precautionary measures have been implemented at all facilities to ensure the safe integration of new seasonal employees.

Nous accordons une priorité absolue à la santé et à la sécurité du personnel: nous avons donc mis en place des mesures préventives rigoureuses dans tous nos établissements pour assurer le bien-être de tou·te·s nos employé·e·s. Nous avons également mis en place des mesures de santé et de sécurité optimisées, en plus d’adhérer aux lignes directrices fournies par le gouvernement et par les autorités sanitaires pour limiter la propagation de la COVID-19.
Nous avons révisé les processus d’embauche et d’accueil pour permettre de conserver la distanciation physique requise et avons implanté des mesures préventives additionnelles dans tous nos établissements pour veiller au bien-être de nos employées saisonnierères.

More opening positions on our website Sinojobs.ca and WeChat official account： 加华招聘