You have a passion for helping others? We’re looking for dedicated and motivated
individuals who can help us deliver a great customer experience with every interaction.
 
At BMO Financial Group, the customer is always front and center. That’s why we’re focused on
providing them with sound financial advice through meaningful conversations. In this role, you’ll
get to know our business quickly, working with a diverse group of talented professionals in a
dynamic environment. Here, your ideas will be heard and your potential will always be
recognized. Join us, and you’ll be part of a true team, collaborating with people who will help
you build an exciting, solid career at BMO.
 
When you join us you'll be part of a workforce where flexibility means being there for our
customers by thinking differently about how, when and where we all work.
 
Customer Service Representative
The Customer Service Representative is one of the most important roles at BMO.  In this role
you are the ambassador of our brand in your one-on- one interactions with our customers.
 
As a Customer Service Representative, you will:
     Serve and delight each customer during every interaction and execute financial
transaction including deposits, withdrawals, bill payments, foreign currency requests and/or
other account transactions in an efficient and professional manner
     Proactively demonstrate lobby leadership and educate our customers on self-serve
options available to them with the goal to deliver an enhanced customer experience
     Understand our customers’ needs through quality conversations and identify opportunities
to promote the right financial products and services to meet their needs
     Refer customers to branch team members and partners who can have quality needs
based conversations to explore customers financial needs and goals
     Maintain overall appearance and presentation of the branch
     Actively participate in regular coaching sessions and team meetings
 
 What you need to succeed:
       A positive, enthusiastic attitude, with strong people skills
       Proven customer service experience and passion for helping others and sales
delivery
       Sales & service oriented with a demonstrated ability to proactively listen, identify
sales opportunities and solve problems
       Effective relationship management skills
       Effective communicator, both verbal and written
       The ability to multi-task, with above-average computer skills and digital
awareness

 
Additional Requirements:
Candidates will have flexibility to work evenings and weekends when required on a rotational
basis as part of the branch team including:
o    Flexibility to work a variety of shifts and locations within the market 
o    Flexibility to work a variety of shift lengths from 3 hours to 9.5 hours/day
We’re here to help
 
At BMO we have a shared purpose; we put the customer at the centre of
everything we do – helping people is in our DNA. For 200 years we have thought
about the future—the future of our customers, our communities and our people.
We help our customers and our communities by working together, innovating and
pushing boundaries to bring them our very best every day. Together we’re
changing the way people think about a bank.
 
As a member of the BMO team you are valued, respected and heard, and you
have more ways to grow and make an impact. We strive to help you make an
impact from day one – for yourself and our customers. We’ll support you with the
tools and resources you need to reach new milestones, as you help our
customers reach theirs. From in-depth training and coaching, to manager support
and network-building opportunities, we’ll help you gain valuable experience, and
broaden your skillset.
 
To find out more visit us at 
https://bmocareers.com/.
Job posting: 1700016456